Refund policy

Simply put: you get a full refund as long as the review hasn't started.

1. Before the review starts: full refund

   If you cancel after paying and before submitting your quotations for review, we refund you in full.

2. After the review starts: no refund

   Once you submit your quotations for review, an engineer starts work on your order and the payment is no longer refundable, except in the cases below.

3. Full refund in any case

   • Your project turns out to be outside the package you bought (for example a system over 50 kWp) and you don't want to move to a quote request.
   • We can't assess the uploaded quotations, for example because they are unreadable or aren't solar quotations, and we tell you so.
   • You paid twice for the same order.

4. Quote requests

   For large and complex projects you pay nothing until you accept the price. After payment, the same rules apply.

5. How to ask for a refund

   Email contact email (added before launch) with your order reference (it starts with AK-). We refund to the same payment method within 14 days of approving the request; when it appears in your account depends on your bank.

Last updated: November 11, 2026

The service provider's details (legal name, commercial registration, address and contact email) will be completed before launch.